Support

We're here to help.

Have a question, found a bug, or need help with one of our products? Reach out and we'll get back to you quickly.

Email support

For bugs, questions, and feature requests. We respond within one business day.

Response time

We aim to reply within 24 hours on business days. Mark your subject line "Urgent" for time-sensitive issues.

Mon – Fri · Eastern time

FAQ

Common questions

How do I report a bug or issue?: Email us with a clear description of the issue, the steps to reproduce it, and your device or browser information. We'll triage and follow up within one business day.
What products does support cover?: We support all Vertek Solutions products, including Fitnex and any custom software we've delivered to your team.
How quickly will I get a response?: We aim to respond to all support emails within 24 hours on business days. Urgent issues flagged in the subject line are prioritised.
Can I request a feature or improvement?: Absolutely. Use the same support email and include "Feature Request" in the subject. We review all requests and add them to our roadmap.
Do you offer onboarding help?: Yes. If you're a client or beta user and need a walkthrough, email us and we'll schedule a short call.

Still need help?

Tell us what you're experiencing and we'll get back to you with a clear answer or next steps.